Business IT systems have made great leaps over the years in terms of usability and functionality. However this increased functionality has resulted in more behind the scenes complexity and sophistication as well as a reliance on third party products to keep things running.

If you have any business critical IT systems in place, you will be aware of the devastating effect having your IT systems down for even a short time can have. Even a few minutes or hours down time can cost you time, money and reputation. This is why Innov8 group don’t simply consult on and implement new IT systems, we support them fully too. “IT Support issues are always dealt with quickly and efficiently, no matter how small the issue” is the view of our customer base.

This difference will give you peace of mind. You can be confident that when you need assistance we will be there to help with a full understanding of your IT systems. We will get your business back up and running as quickly as possible, with the minimum of disruption.

Innov8 IT Support Services

Innov8 have a fully staffed, highly trained IT support team, on hand to help you with any issues that may occur. We operate a structured, tiered process, designed to resolve smaller, less complex issues more quickly, with direct access to competent IT support operatives on your first call. This process also ensures you are kept informed and involved in the resolution process on any larger, more complex issues.

Innov8's Microsoft Gold Partnered Technical teams are available for when you have more specific issues, accredited by established vendors in the IT industry including: Microsoft, Hewlett Packard, IBM, Citrix and VMWare. When your IT systems are down you can rely on Innov8 to get you back up and running quickly and efficiently.

Innov8 IT Managed Services - Far from just an IT support service

In late 2008 Innov8 introduced a revolutionary new IT support offering. Innov8’s IT Managed Service provision utilises the latest global technologies installed within the Innov8 Managed Service Operation Centre (MSOC).

The MSOC allows us to automate and schedule many essential services, with absolutely no disruption to your business. Equally importantly, it enables us to work with you to pro-actively manage your systems, removing potential issues even before they occur. Once fully established, the MSOC can actually detect and resolve issues without human intervention, working towards the Utopia of self- healing. This service will never replace the traditional 'Help Desk' but forms an additional layer of professionalism for our customers to take advantage of.

Innov8's IT Managed Service includes the following essential IT services:

• Standard

o PC Remote Control/Remote Support
o Patch Management
o Computer Audit and Discovery
o Remote Desktop Management
o LAN and Windows Monitoring
o Help Desk and Trouble Ticketing
o Software Deployment & Systems Management
o Network Policy Management
o Cross Platform Support (PC and MAC)

• Supplementary

o Backup and Disaster Recovery
o Anti-Virus/Anti-Spyware Detection
o User State & Power Management
o 24/7 Helpdesk

For our support Logging Procedure please follow this link.

“Our highly trained and experienced technical and software support advisors aim to keep your business running at its best. Our Support helpdesk and technical teams are available when you need them, ensuring that any problems you are encountering are fixed quickly with as little impact as possible. We aim for 100% uptime on your IT systems and to keep your business running at its best.” Sarah Hartley- Innov8's Customer Services Manager

The Innov8 Managed Service offering works by utilising a small client which continually analyses your IT systems. This provides a non intrusive, non evasive and seamless OS service addition. The light-weight agent initiates all communications back to our support centre, uses 256bit (military grade) encryption and does not allow any inbound connections making it extremely secure.

If you are a current customer of Innov8 and would like to know more about our pro-active IT support and managed service offerings then please contact your account manager. Alternatively please contact your local branch. The numbers for which are available on the Contact us page.