Innov8 Support Services

Letting you focus on your business whilst we take care of the rest

Business IT systems have made great leaps over the years in terms of usability and functionality. However this increased functionality has resulted in more behind the scenes complexity and sophistication as well as a reliance on third party products to keep things running.

“Their highly trained and experienced technical and software support advisors keep our systems running at their best. The support helpdesk and technical teams are available when we need them, ensuring that any problems we encounter are fixed quickly with as little impact as possible. Innov8 keep our business running at its best.” Julie Bowmer – Director (Baker Bennett Ltd)

This difference will give you peace of mind. You can be confident that when you need assistance we will be there to help with a full understanding of your IT systems. We will get your business back up and running as quickly as possible, with the minimum of disruption.

Innov8 offer a comprehensive IT support service, covering Hardware, Network operating systems, including Virtual technologies and specific line of business Software applications.

Moving away from traditional methods of support which focus on fixing issues once they have occurred, Innov8 offer a different solution to this problem, focusing on system uptime and business continuity.

To achieve this, we use the latest systems and technology to remotely and pro-actively monitor your infrastructure, identifying potential problems and resolving them, often before they even happen!

This “preventative” ethos is fundamental in achieving the highest levels of support for our customers.

We understand that each customer is unique, with different levels of IT capabilities, and we have tailored our support offerings to reflect this.

• Premier
• Premier Plus

Innov8 Premier Support Services

Most Standard Support Contracts traditionally offer a “Break-Fix” service, and usually work best for businesses that have some IT capabilities onsite, requiring the assistance and back-up of trained technicians as and when necessary.

However, with the Innov8 Premier Support Service, you will not only receive break-fix support on your pre-agreed Software and Hardware, but much more! You will also have certain elements of your system pro-actively monitored, meaning some issues will be prevented from ever happening at all!

If a problem should occur, Innov8 have a fully staffed, highly trained IT support team, on hand to help you with any issues that may occur. We operate a structured, tiered process, designed to resolve smaller, less complex issues more quickly, with direct access to competent IT support operatives on your first call. This process also ensures you are kept informed and involved in the resolution process on any larger, more complex issues.

Innov8's Technical teams are available for when you have more specific issues, accredited by established vendors in the IT industry including: Microsoft, Hewlett Packard, IBM, Citrix and VMWare. When your IT systems are down you can rely on Innov8 to get you back up and running quickly and efficiently.

Please click here for a full list of the benefits included in your Premier Support Service.

Innov8 Premier Plus Support Services

The Innov8 Premier Plus Service is an enhancement to our Premier Support Service and is especially useful for businesses where there is little or no IT expertise onsite. This service enables the business to focus on its every day activities, allowing Innov8 to manage almost all IT issues and requirements remotely.

With the Innov8 Premier Plus Support Service, you will not only receive all the benefits of the Premier Plus Support Service, but much more! You will have ALL key elements of your system Pro-actively monitored, meaning most problems will be prevented from ever happening at all!

Please click here for a full list of the benefits included in your Premier Support Service.

If you have any business critical IT systems in place, you will be aware of the devastating effect having your IT systems down for even a short time can have. Even a few minutes or hours down time can cost you time, money and reputation. This is why Innov8 group don’t simply consult on and implement new IT systems, we support them fully too. “IT Support issues are always dealt with quickly and efficiently, no matter how small the issue” is the view of our customer base.

Innov8 Customer Web Portal

For a quicker and more interactive support service you can initiate any support query by using the Innov8 Customer Web Portal. The web portal allows you to:

• Log a case instantly with the support desk
• Search existing and closed cases, creating your own personal knowledge base of problems and solutions
• Trace and monitor the progress of existing cases
• Add communications to an existing case – this is useful should you need to update us with useful and important information
• Close a case
• Tailor the progress and notification email alerts to suit your needs
• Change the Web Portal password

To sign up for the Customer Web Portal, please Click Here.

For our support Logging Procedure please follow this link.

If you are a current customer of Innov8 and would like to know more about our Premier and Premier Plus Support offerings then please contact your account manager. Alternatively please contact your local branch. The numbers for which are available on the Contact us page.