Sage's CRM solutions will classify your prospects and help identify your best (and worst) customers. With detailed information on your customers you can accurately project and respond to their buying needs thoughout the sales cycle. Sages solutions can also help you to automate outine sales tasks - allowing you to spend more time focusing on strategic sales issues.

Improve customer service

Sages CRM solutions allow your teams to take a pro-active approach to customer service. With up to date information at their fingertips , your employees can resolve customer issues more quickly and successfully create cross or up selling opportunities.

Better decision making

Sage's CRM systems provid a single view of the customer accross all touch points and channels, as well as delivering comprehensive reports of customer behavious, marketing campaign results and sales activity. Sage CRM solutions provide the necessary elements for smart decision making and long term strategic planning.

Greater efficiency

With Sage CRM solution, you can gain immediate access to your companies critical customer information. Increase your internal efficiency by automating your workflow, reducing human error, decreasing process time and providing consistency thoughout your entire business.

The two options availabel through Innov8 are the new SQL based version of Sages Act! product range, and the popular Sage CRM solution.

Sage ACT!

ACT! is the best selling contact and customer management tool from Sage. Act! 2009 helps you make contact, build relationships, and get results. Be more productive by centralising your critical contact and company information, work to improve your bottom line by forecasting and tracking customer opportunities, and maintain a complete customer view with robust reporting capabilities.

ACT! Solutions:

Sage 50 Act! 2009

As simple of complex as you want, ACT! can be used out of the box or highly customised to suit your specific needs. It works the way you want it to work. For example, you can add fields and tabs as needed, customise the layout by changing colours or adding your logo, or by adding custom priority, activity, and history types.

Because ACT! can be used by anyone with contacts, it fits the needs of a variety of industries and allows you to track everything from the most complex, highly specialised informtion to fit the needs of you business.

Sage 50 Act! 2009 Premium

ACT! Premium enables users to access critical customer and opportunity information from the office, home, or from the road using either a windows application or via a Web browser - for one low price. ACT! Premium delivers the tools to increase your sales team's productivity while providing your organisation with scalability, centalised administration, advanced security, and flexible deployment and access options required required to drive your business.

Sage CRM

The Sage CRM solution is available as part of the Sage 200 Suite or as a stand-alone product, the Sage CRM (Customer Relationship Management). It is easy to use, fast to
set up and customise on-site CRM solution.

It provides enterprise-wide access to vital customer information at any time, any where allowing you to manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.

Improve your Sales

The CRM sales automation tools help your sales team find and retrieve vital information quickly and easily. With the dashboard interface, Sage CRM provides a snapshot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage the sales pipeline from within the CRM solution.
Sage CRM puts you in complete control of your sales pipeline, allowing sales team members to effectively manage, forecast, and report on all phases of the sales cycle.

With Sage CRM Sales Force Automation (SFA) software, you can easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities, and automatically distribute leads to sales professionals around the world. Read about the Sales force automation features within CRM by downloading the sheet here.

Improve your Marketing

Help your Marketing Managers track every element of your marketing campaigns with Sage CRM. View the activities, objectives, leads generated and lead follow-ups. Drill down to specific activities within a campaign. This user-friendly CRM solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your company’s marketing resources to their best use. Read about the Marketing automation features within CRM by downloading the sheet here.

Improve your Customer Care

Resolve customer issues efficiently by providing your customer services personnel with user-friendly tools to access customer information including: purchases, call and escalation histories, conversations, e-mail, and documents sent and received. Read about the Customer Service automation features within CRM by downloading the sheet here.

Access your information on the move.

The benefits of real-time access to your CRM solution are numerous and can have a really positive effect on your business performance and profits. Placing your customer information at the fingertips of your mobile representatives ensures they always have the most up-to-date information.

Integration with your communications

Sage CRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and more.

Sage CRM can integrate seamlessly with your Telephones including auto-dialer technology and also your Outlook or other email system. This integration means you can send communications directly from your CRM system and any communications are tracked straight on to their records.

Find out more information

For information please download one of the following brochures:

Sage 200 Suite – Download PDF here
Sage CRM Marketing – Download PDF here
Sage CRM Sales – Download PDF here
Sage CRM Customer Care – Download PDF her e

Exclusive to Innov8 - Sage CRM Express

Customer Relationship Management is a very large and complex topic. Consequently the installation of a CRM IT System can quickly become very complex, time consuming and costly.

Innov8 recognise that some clients embarking upon Customer Relationship Management may not have the time or budget to invest in a large scale implementation and all the activities that go with it.

Many of Innov8’s clients have adopted a progressive approach to the development process allowing changes to their business to be managed carefully and in a cost effective manner.

In recognition of this requirement Innov8 have developed their “CRM Express Project“ offering. This option provides clients with a basic install of Sage CRM with minimal configuration, appropriate training and guidance on how best to obtain the maximum benefits from Sage CRM with the minimum effort and expenditure in the short term.

CRM Express is a unique product from Innov8, allowing smaller businesses to overcome the often initially expensive first steps in the implementation of a state of the art CRM solution.

Who is Sage CRM Express aimed at?

Sage CRM Express is aimed primarily at clients with a mixture of un-connected information stores. These could take the form of Spreadsheets, miscellaneous databases or paper files. These business will also often have
little or no management tools to measure Sales/Customer Service performance and are lacking the technology to perform basic marketing functions such as mass emails or mail merge. The CRM system should allow the business to standardise their operational processes and ensure all staff are working in the same way.

Are you interested in improving communications with your customers and potential customers?

o Improve the efficiency of managing your customer data, remove data duplication, potential errors etc

o Ensure a 360 degree view of your customers and view any interactions with your entire business
from marketing campaigns to sales to customer services.

o Provide management with comprehensive, reliable reports on a regular basis with the minimum of
administration effort.

More Information

If you would like more information on CRM Express solution and the steps to implement it then please download the brochure here. Alternatively visit our ‘contact us’ page for details of your local branch. Here you can enter any enquiry or call us directly, and someone will talk you through your options.

As a more direct route, please call 0161 975 1600 to be put through to a representative to help you.

Sage CRM Solutions

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